Streaming Dates

Online Live Streaming

September 23

WIB Saturday, September 23rd, 2023
open 5:30PM    start 6:30PM

  • Online live streaming is a real-time broadcast event via internet streaming; exact start and end times may change depending on on-site circumstances.
  • This product does not include a VOD service.

Delayed Single-view Streaming

October 28

Saturday, September 23rd Concert
KST 6PM, Saturday, October 28th, 2023
PDT 2AM, Saturday, October 28th, 2023
EDT 5AM, Saturday, October 28th, 2023

  • Eligibility: All customers who purchased a SMTOWN LIVE 2023 SMCU PALACE @ JAKARTA with KB Bank online live streaming ticket
  • The dates and time above are the same time in different time zones. Delayed Single-View Streaming will be played only once per concert.
  • "Delayed Single-View Streaming" is a replay event of the "live-streamed" concert.
  • Delayed Streaming will be broadcast in HD Single-View only.

Ticket Guide

  • HD Single-View includes only one main screen, and the highest resolution is 1080p.
  • Only one type of pass is available for purchase per show date.
  • Please check the cancellation/refund information and deadlines below carefully before making your purchase.

  • Cancellation or refund of your ticket is available until one hour before the start of the online live streaming. After this deadline, a refund will not be available even if you do not watch the concert.

    ※

    Cancellation or refund for the ticket is available until 7:30 PM, September 23rd, 2023 (KST); a partial refund will not be available.

Ticket Verification and Viewing Guide

  • The concert can be viewed on an online live stream viewing page after purchasing the ticket on Weverse Shop, logging into the viewing page with "the Weverse Shop account you used to purchase the ticket," and verifying your ticket.

    (https://concerts.weverse.io/events/2023-SMCUPALACE-JKT)

  • If you purchased a ticket after logging into Weverse Shop via social media account, you must use the same social media account to log into the viewing page.
  • Please note that if you cancel your Weverse Shop membership, you will be unable to verify your ticket or view the concert, and your purchases will be deleted and cannot be recovered.
  • The organizers, the company, and the ticket sites are not responsible for any exposure of account information caused by user negligence or the use of your information by a third party acquired through such negligence. Please exercise special care in managing your information.
  • The button for entering the online live streaming and delayed streaming will be activated one hour before the start of the streaming.
  • Live subtitles in three languages (English/Japanese/Chinese) will be provided for the live streaming. Machine translations will also be provided for a total of eight languages (繁體中文, ไทย, bahasa Indonesia, Tiếng Việt, español, Français, Português, Wikang Tagalog).
  • Up to two devices can be logged on simultaneously for Single-View. When a third device is logged on, the first device will be logged out automatically.

System Requirements

Category System Requirements
PC Mac OS 10.15+ / Windows 8+
Mobile iOS 14.6+ / Android 9+
Browser Chrome 97+ / Safari 14.0+ / Firefox 96+ / Edge 97+
Speed Minimum 20Mbps internet connection
Video Resolution 1080p, 720p, 540p, 480p, 360p / AUTO
  • Please make sure you have access to internet speeds of 20Mbps or higher for the best connection. When using a public line, connection may not be stable even if the speed is 20Mbps or higher.
  • Data usage may increase when streaming with 3G/LTE/5G.
  • Video resolution option is not available on iOS, and will be set to AUTO depending on the network connection speed and stability.
  • Mirroring can be used depending on your mobile device or TV functions. Please refer to your device manual for more information.
  • Your viewing experience as well as image and audio quality may be affected by your network/data environment and other external factors.

Inquiries

  • Inquiries on Viewing the Online Live Stream (Ticket verification, etc.)
  • Inquiries on Payment
    • Weverse Shop: Submit your questions via the 1:1 Inquiry in SM TOWN Weverse Shop Customer Service Center.

Legal Notice

  • Recording or extracting this content, broadcasting or streaming to multiple viewers, or any other use of this content other than viewing through the official viewing page and application is strictly prohibited.
  • Any discovery of the above-listed illegal activities, as well as the unauthorized distribution and modification of this content, may lead to legal sanctions due to copyright infringement.
  • In addition, you may be banned from viewing any and all future streaming events from the organizer (SM ENTERTAINMENT, DREAM MAKER ENTERTAINMENT) if illegal activities are discovered.
Ⓒ Weverse Concerts